Benefits Technology Coordinator
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About The Position
The position involves scheduling planning sessions for implementations and renewals, ensuring that both clients and internal team members are informed of implementation requirements, changes, progress updates, and any issues that arise. The role requires configuring the Stephens Benefit Administration system, performing necessary testing, and ensuring that the system contains all required data. Additionally, the position entails generating reports, troubleshooting issues, and providing general support to internal teams and clients regarding electronic data needs. Data audits are performed upon request to ensure accuracy between benefit enrollment systems, payroll systems, and carrier/vendor systems. The individual will also conduct system audits during implementation, renewal, and post open enrollment periods to ensure enrollments meet policy parameters. Ongoing support is provided to the internal team and clients regarding the creation of formatted censuses, reports, and other resources. The role requires ownership and accountability of projects to ensure timely and accurate implementations, tracking implementation efforts using project management software, and focusing on details to prevent errors. Periodic reviews of implementation processes are necessary to identify improvement opportunities. The individual will serve as an agency contact for clients regarding the ongoing maintenance of Electronic Data Interchange (EDI) feeds, ensuring that data feeds include required fields and are provided in a usable format by collaborating with vendors and carriers. The role also involves researching and resolving internal and external escalations regarding EDI issues and working with clients and carriers when necessary. Other tasks may be assigned by management.
