Benefits Technology Analyst, Employee Benefits-Insurance Advisory Solutions

BRP Group, Inc.•Knoxville, TN

58d

About The Position

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Benefits Technology Analyst works alongside the Technology Specialist and Employee Benefits business segment by configuring and maintaining the benefits eligibility management system offered to clients. The Technology Analyst is responsible for ensuring data accuracy within the system. The successful candidate will build and maintain colleague and client relationships, undertake new opportunities, and learns and conduct research independently as needed.

Requirements

Superb client relations/customer service skills
Beginner to moderate knowledge of Microsoft Word and PowerPoint
Possesses a moderate working knowledge of Microsoft Excel, including the ability to manipulate data, compare and contrast two data sets, perform pivot tables and lookups
Demonstrates strong organizational skills and high attention to detail
Demonstrates effective presentation skills through both verbal and written communications
Possesses the ability to learn appropriate insurance company and firm software systems
Possesses the ability to learn benefits and grow in product knowledge · Demonstrates the ability to multi-task and prioritize workloads while maintaining deadlines
Demonstrates the ability to interact and communicate effectively within a team environment to share knowledge and manage workflows
Demonstrates firm's behavioral tenets, exuding behavior that is aligned with corporate culture
At least one year of working experience with benefit administration, payroll, and/or HRIS systems
Current license as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions, or be willing and able to obtain all required licenses within the first 90 days

Responsibilities

Maintains benefits administration system requests from assigned accounts including eligibility management items such as adds, changes, terminations, life events, and beneficiaries
Collects enrollment data and enters into various insurance company eligibility systems
Manages onboarding and transition process, and access, for all groups within the Eligibility Management System
Provide support to configure and administer the eligibility management system and assists with maintenance/troubleshooting
Conducts tests in eligibility management system after new implementations and renewals
Maintains monthly enrollment spreadsheet for assigned third-party vendors
Monitors technology email and manages basic client inquiries
Monitors insurance partner's files and address any discrepancies identified in the reports for assigned clients
Documents all activity in on-line client file to ensure quality and responsiveness
Conducts and assigns various Eligibility Auditing of select accounts such as billing reconciliation, monthly reports, post-renewal audits, and system to system discrepancy reports
Aids in analyzing, evaluating and prioritizing requirements to deliver business process or automated application solutions, including end user acceptance testing of automation, to address business needs
Maintains a concern for timeliness and completeness when interacting with clients, firm and insurance company partners to minimize potential for errors and omissions claims · Identifies client training opportunities related to policy and eligibility management
Cultivates strong relationships with insurance company partners and understands carrier requirements and attributes
Act as secondary resource to the Employee Benefits Team and/or client and back-up support to Employee Care Center
Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to the attention of appropriate leadership.