Benefits Technician I - Tribal Assistance - Juneau or Sitka

Central Council Tlingit & Haida Indian Tribes•Juneau, AK

2d•$25

About The Position

Benefits Technician I performs as a responsible and professional member of the eligibility unit. The Benefits Technician I is responsible for interviewing applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for TANF cash assistance.

Requirements

General knowledge of interviewing and time management skills
Ability to establish and maintain effective working relationships within a team environment
Able to maintain effective working relationships with clients, co-worker, and the general public
Analyze facts and exercise sound judgment in arriving at conclusions
Prepare clear and concise reports
Organize/maintain own work schedule
Skill in the use of computers and software, such as word processing and database applications
Knowledge of Public Assistance laws, rules, regulations, service programs, and employment programs
Knowledge of Tlingit and Haida community and culture
High School Diploma or Equivalent
One (1) years clerical experience
Proficient in typing skills with minimal error
Must be 21 years of age with a Valid driver’s license

Nice To Haves

Experience working with low income families
One (1) year experience working in a financial assistance program

Responsibilities

Instruct applicants/clients in the completion of various forms and review applications for completeness and consistency
Explain program benefits, requirements and procedures, including eligibility factors, to applicants/clients
Determine eligibility for assistance and benefit levels using automated systems or manual methods
Explore all possible sources of income and resources; request and verify required information within specified time frames
Compile and analyze information to determine initial and/or ongoing eligibility
Compute income and resource eligibility timely, accurately and completely
Ensure clients receive maximum available benefits in a timely manner
Plan and organize caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes
Establish and maintain multiple case files through regular updating and review; document all communications and contacts with clients
Research information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed
Research, interpret and apply program policy and procedures
Other duties as assigned