Benefits Supervisor

Illinois Municipal Retirement Fund • Elmhurst, IL

1d • $83,002 - $87,982 • Hybrid

About The Position

This position provides the supervision for the Benefits and Purchase of Service processing staff. This position is primarily responsible for developing and supervising each unit to a level of performance that achieves established time bound, financial, and procedural standards.

Requirements

• Bachelor's degree (BA or BS) from four-year College or university AND two years related business or supervisory experience. Business-related major preferred.
• Associates degree or 60 college credits AND four years of related business or supervisory experience. Business-related major preferred.
• Must demonstrate strong leadership skills with the ability to communicate, coach, and develop the skills of direct-reports.
• Must have excellent customer service skills, with the ability to communicate to internal and external customers in a professional manner.

Responsibilities

• Supervise, assign, and guide the staff as they enter, investigate, analyze, and approve members’ applications for refunds, retirement, death benefits, voluntary additional, and past service applications.
• Act as main contact to grant access and permissions for IMRF staff in the self-service portals of our Reciprocal partners.
• Assign and monitor the processing of all manual estimates.
• Coordinate necessary corrections/adjustments of benefit or purchase of service applications.
• Conduct or arrange new and on-going training to expedite new staff members becoming productive; and to maintain a high level of competency in the experienced staff.
• Communicate verbally and in writing with members, key stakeholders, and other IMRF departments to resolve issues that cannot be resolved by staff.
• Approve benefits requiring a second level of approval as needed.
• Monitor unit pending production information (i.e., Work Manager, pending lists, applications, estimates, adjustments, etc.) and make necessary adjustments to insure balanced workloads and timely processing.
• Periodically compare unit performance goals to the expectations of our members and make adjustments when necessary.
• Maintain individual and unit performance information to ensure accountability, complete performance appraisals, and execute performance management as needed. Make recommendations concerning merit increases and promotions.
• Assist in preparing any necessary reports. Maintain and review statistics and department plans with the Benefits Manager.
• Process benefit applications for IMRF staff members, with utmost confidentiality. Provide staff pension estimates to Human Resources to assist them in determining payout amounts in accordance with established IMRF policy.
• Review customer feedback from calls, emails, and surveys, and follow established procedures for timely resolution and follow-up on any complaints received.
• Other responsibilities as assigned

Benefits

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Ability to work one day remote, per week, after 6 months of hire.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees