Benefits Specialist, Family Support Program - Mandarin Bilingual Required

Center For Family Life in Sunset Park • New York, NY

75d

About The Position

The Benefits Specialist is a new position in the Family Support Program. The Benefits Specialist will support families to increase their economic stability as part of a case management and counseling team providing wraparound support to families living in Sunset Park, Brooklyn. The Benefits Specialist will become a member of a well-established benefits access and enrollment team at CFL, benefiting from training and collegial support.

Requirements

• BA/BS/BSW.
• At least one year of relevant experience.
• Bilingual in Mandarin required.
• Knowledge of public assistance programs and familiarity with enrollment processes preferred.
• Strong communication and organizational skills.
• Ability to manage time and work independently to achieve strong results.

Responsibilities

• Collaborate closely with program staff to increase the family’s economic stability in the Family Support Program.
• Conduct comprehensive benefits screenings for families.
• Provide application and enrollment assistance, and verify receipt of benefits.
• Provide advocacy and follow-up assistance.
• Develop expertise and assist families with public benefits, including SNAP, cash assistance, HEAP, housing assistance, health insurance, WIC, social security benefits, unemployment, NYC ID, Fair Fares, childcare, etc.
• Accompany families to benefits offices as needed to provide advocacy.
• Collaborate closely with program staff to track and meet families’ goals.
• Participate in outreach and engagement activities within the community.
• Provide consultation to the program team on benefits and navigating related systems.
• Conduct workshops for families.
• Develop and maintain relationships with all CFL programs to connect families within CFL’s integrated service model.
• Participate in weekly team and individual supervision meetings.
• Adhere to best practices in customer service and maintain confidentiality.
• Maintain required documentation and data entry.

Benefits

• Up to four weeks of paid vacation.
• Fourteen paid holidays.
• Medical insurance.
• Dental insurance.
• Life insurance.
• Retirement benefits.
• Voluntary benefits including disability, critical illness, and accident.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees