Benefits Service Representative

Gallagher • Liverpool, NY

6d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.

The Member Service Benefits Coordinator is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day inquiries of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The Member Service Benefits Coordinator builds and solidifies relationships with existing clients by providing exceptional ongoing customer service. Assists clients with benefit questions, claims status, ID cards, enrollment, eligibility, and generalized benefit inquiries from members.

Requirements

• Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience
• Producer's License
• Proficiency in Microsoft Office
• Appropriate licensing as required

Nice To Haves

• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner

Responsibilities

• delivering high quality and efficient service to both internal and external clients through the day-to-day inquiries of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs
• builds and solidifies relationships with existing clients by providing exceptional ongoing customer service
• Assists clients with benefit questions, claims status, ID cards, enrollment, eligibility, and generalized benefit inquiries from members

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level