Benefits Service Coordinator

Purdue University•West Lafayette, IN

58d

About The Position

Job Summary Provide experienced, senior level customer service support for the Human Resources (HR) department. Interpret policies, research and trouble-shoot problems, assist with development and upkeep of websites, written materials, and respond appropriately to various trends and patterns. Serve as liaison between HR department and various outside vendors to provide information, resolve problems and interpret policies. Utilize various information systems to access general and confidential information. Conduct presentations on various HR topics, special projects, implementation of policies/programs/processes, new employee orientations, etc. Assist with on-going development and use of knowledge base of information to be used in delivering effective customer service. Analyze, compile, audit, and validate crucial eligibility data through multiple computer-based applications in compliance with benefit regulations. Create and prepare reports, compile and model data for reporting information and trends to support decision-making.

Requirements

High school diploma and four years of customer service experience
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills along with effectiveness in one-on-one, small groups, and large group presentations
Ability to work with others as well as independently, interpret policies and solve programs
Ability to handle frequent interruptions, balance multiple tasks, meet deadlines, and maintain confidentiality
Strong organizational and time management skills and attention to detail
Ability to interpret policies and procedures to proactively resolve issues or improve processes
Advanced computer and related software skills to include Word, Excel, Outlook, Internet, etc.
Ability to collaborate and communicate with individuals at all levels within and external to the university to support department needs
Ability to identify problems and/or common trends to recognize a potential problem and recommend solutions