Benefits Programs Specialist

State of Vermont

397d • Hybrid

About The Position

The Benefit Service Center (BSC) is looking for a customer service-oriented Benefits Programs Specialist to join their Call Center team. This role involves determining eligibility for various state and federally funded programs for Vermonters, utilizing multiple platforms and call center technology. The position requires a compassionate and organized individual who can manage a heavy workload and make prompt, accurate decisions while maintaining a positive demeanor in a fast-paced environment.

Requirements

• Three (3) years or more of experience in a customer service environment that included regular use of computer programs and clerical work and data entry.
• Bachelor's degree in a human service or financial field.
• One (1) year or more of experience as a Benefits Programs Specialist Trainee.

Nice To Haves

• Experience in a fast-paced team-oriented environment.
• Strong communication skills.
• Ability to stay calm under pressure.

Responsibilities

• Determine eligibility for state and federally funded programs for Vermonters.
• Utilize multiple platforms and call center technology to assist clients.
• Manage a heavy workload with prompt and accurate decision-making.
• Provide excellent customer service in a team-oriented environment.
• Handle challenging client situations with professionalism and calmness.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families.
• 11 paid holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• Defined benefit pension plan and a deferred compensation 457(b) plan for retirement savings.
• Tuition Reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low cost group life insurance.
• Incentive-based Wellness Program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree