Benefits Manager (On-Site)
About The Position
At NorthBay Health the Benefits Manager is responsible for the oversight, administration, compliance, and continuous improvement of employee benefits programs across the healthcare system. This role will be involved in the design, implementation, communication, and day-to-day administration of health and welfare plans, retirement programs, and wellness initiatives. The Benefits Manager ensures programs are competitive, compliant, cost-effective, and aligned with organizational goals, workforce needs, and the healthcare system’s mission and values. This position serves as a key resource to leadership, HR partners, employees, vendors, brokers, and third-party administrators on all benefits-related matters and supports a high level of service in a complex, highly regulated healthcare environment.
Responsibilities
- Manage the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, flexible spending accounts, health savings accounts, retirement plans, wellness programs, and voluntary benefits.
- Oversee benefits operations for a diverse healthcare workforce, including multiple employee groups, varying schedules, union and non-union populations, and location-specific considerations as applicable.
- Ensure compliance with all applicable federal, state, and local laws and regulations, including but not limited to ERISA, ACA, HIPAA, COBRA, FMLA/CFRA, Section 125, Medicare Part D, and related reporting requirements.
- Lead annual open enrollment planning and execution, including system setup, employee communications, vendor coordination, education sessions, and issue resolution.
- Partner with brokers, carriers, consultants, payroll, finance, legal, and internal HR teams to evaluate plan performance, resolve escalated issues, and implement program enhancements.
- Manage vendor relationships and hold carriers and third-party administrators accountable for service, performance guarantees, contract terms, and issue resolution.
- Analyze benefits utilization, trends, costs, and benchmarking data to support recommendations for plan design, cost containment, and employee experience improvements.
- Participates in the development and maintenance of benefits policies, procedures, plan documents, summary plan descriptions, and employee communications.
- Collaborate with payroll and HRIS teams to ensure accurate deductions, file feeds, eligibility rules, and benefits system integrity.
- Oversee benefits coordination as applicable, including benefit continuation, disability coordination, and return-to-work benefit impacts.
- Respond to complex or escalated employee benefits questions and provide guidance with a high level of customer service and confidentiality.
- Support audits, filings, nondiscrimination testing, and benefits-related reconciliation and reporting activities.
- Monitor legislative and market changes that may impact benefit programs and recommend appropriate action.
- Supervise benefits staff, including work allocation, coaching, performance management, and professional development.
- Participate in strategic total rewards initiatives and other HR projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
