Benefits Implementation Specialist

ADP • El Paso, TX

85d

About The Position

ADP is hiring a Benefits Specialist. In this role, you will combine your analytic and project management skills with your ability to simplify complex information, helping ADP clients develop the skills and confidence to use our products with ease. You'll ensure platform configuration and readiness to support clients through their annual enrollment set-up processes, coordinating ADP resources as necessary. You will spend most of your day engaging in hands-on configuration and related activities for benefits portal administration, ensuring all project activities are accomplished on time and as required. To thrive in this role, you should be self-motivated, able to work independently, and maintain control of your projects and workload. Your strong communication skills and attention to detail will help you deliver a comprehensive solution and support less-experienced specialists on the team.

Requirements

• Must have or receive a Life - Health insurance producer license, maintain all required insurance licenses, and complete required appropriate continuing education courses.
• 3+ years of previous experience.

Nice To Haves

• 1-3 years of relevant insurance industry experience.
• Strong client relationship and interpersonal skills.
• Ability to troubleshoot and resolve client complaints.
• Ability to demonstrate learning agility.
• Ability to learn and apply basic concepts in new situations.
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions.

Responsibilities

• Implement ADP Technologies by reviewing Insurance documents to build group benefit portals and conducting a training/welcome call with new clients for successful onboarding.
• Onboard Clients by helping them develop the skills and confidence to use our insurance product with ease through your expertise, test plan, and relationship-building.
• Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team.
• Mentor and lead less-experienced specialists on the team and learn to navigate ADP systems to resolve issues.
• Interact/collaborate with ADP associates in sales and client service, exchanging routine information with members of the client project team.
• Work on multiple time-sensitive follow-ups/projects at the same time and share essential information with clients and internally.

Benefits

• Best-in-class benefits starting on Day 1.
• Focus on mental health and well-being.
• Company-paid time off for volunteering.
• Opportunities for career growth in an agile, dynamic environment.
• Ongoing training, development, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees