Benefits Customer Care Advocate
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About The Position
This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes you won't know the correct answer, but you are the kind of person who is always up for the challenge. We can't promise it will be easy. We can promise it will be time well spent. Success on the Benefits Customer Care team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. You'll gain skills and experience working on behalf of one of the most exciting payroll and benefits platform for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and reflection on performance.
