Benefits Counselor - DSBR

PSRS • Jefferson City, MO

8d • $51,003 - $57,379 • Hybrid

About The Position

PSRS/PEERS is seeking a compassionate, detail-oriented professional to join our Member Services team as a Benefits Counselor. This role offers a meaningful opportunity to support members and their families during some of life’s most pivotal moments.
As a Benefits Counselor, you’ll be a trusted guide—helping survivors navigate the complexities of retirement and survivor benefits with clarity, empathy, and confidence. If you’re someone who thrives in a service-focused environment, has a passion for helping others, and possesses a sharp eye for detail, this position could be a perfect fit.
We’re looking for someone who can make complex information accessible, provide exceptional support with professionalism and care, and contribute to a team that values integrity, collaboration, and service excellence.
If you’re ready to make a difference in the lives of those we serve, we invite you to explore this rewarding opportunity.
As a Benefits Counselor, you’ll serve as a trusted resource for members and their families—providing guidance and support during life’s most significant transitions. Whether assisting with retirement, disability, or survivor benefits, you’ll help individuals make informed decisions with confidence and care.
In this role, you’ll analyze member records, verify eligibility, and perform precise benefit calculations. You’ll deliver personalized counseling through multiple channels, including phone, chat, web sessions, and in-person meetings—ensuring each interaction reflects professionalism and empathy.
Your responsibilities will include reviewing applications, coordinating with internal departments, and ensuring accurate processing of benefits and refunds. You’ll play a key role in end-of-month procedures, audit service and contribution reports, and manage benefit deductions such as IRS levies and child support. Additionally, you’ll assist in identifying and recovering overpayments, reconciling records from external sources, and supporting our Information Center during peak periods.
This position offers a dynamic blend of analytical work, member engagement, and cross-functional collaboration. You’ll translate complex policies into clear, actionable advice, ensure compliance and accuracy in benefit delivery, and contribute to system testing, data integrity, and process improvements. As part of a team that prioritizes integrity, continuous learning, and service excellence, you’ll have the opportunity to grow professionally while making a meaningful impact.
As a Benefits Counselor, you’re not just starting a job—you’re stepping into a career with purpose, impact, and room to grow. You’ll be part of a mission-driven organization that supports Missouri’s educators and public servants, helping members and their families make informed decisions when it matters most.
From day one, you’ll gain hands-on experience interpreting complex benefit systems, performing detailed financial calculations, and providing compassionate guidance across multiple platforms—phone, chat, web, and in-person. You’ll build expertise in pension structures, regulatory frameworks, and cross-functional collaboration with teams like Accounting, Employer Services, and Legal.
Professional development is a key part of the journey. You’ll participate in regular training, attend national conferences, and grow your skills in a supportive, service-focused environment. And as you advance, you’ll know your work truly matters—bringing clarity, care, and confidence to those navigating retirement, disability, and survivor benefits.

Requirements

• Bachelor’s degree in a business-related field
• At least two years of office experience
• Strong analytical skills, attention to detail, and proficiency in Microsoft Office
• Excellent communicator, both written and verbal, and committed to delivering exceptional service.
• Occasional in-state travel, including overnight stays
• Ability to work in an office environment with periods of focused document review and data entry.
• Valid Missouri driver’s license required for use of company vehicles.

Nice To Haves

• Pension experience is preferred, and relevant experience with PSRS/PEERS may be considered in lieu of degree.

Responsibilities

• Analyze member records, verify eligibility, and perform precise benefit calculations.
• Deliver personalized counseling through multiple channels, including phone, chat, web sessions, and in-person meetings.
• Review applications, coordinate with internal departments, and ensure accurate processing of benefits and refunds.
• Play a key role in end-of-month procedures, audit service and contribution reports, and manage benefit deductions such as IRS levies and child support.
• Assist in identifying and recovering overpayments, reconciling records from external sources, and supporting our Information Center during peak periods.
• Translate complex policies into clear, actionable advice
• Ensure compliance and accuracy in benefit delivery
• Contribute to system testing, data integrity, and process improvements.

Benefits

• Flexible, employee-friendly work environment with opportunities to telecommute and maintain a healthy work-life balance.
• Robust Health Savings Account (HSA), vision and dental coverage
• Membership in a defined benefit pension plan that provides lifetime retirement benefits with just five years of vesting.
• Employees start with three weeks of paid vacation and three weeks of sick leave annually, plus 12 paid holidays each year.
• Tuition assistance, ongoing training and professional development opportunities.
• High-performing team members may be invited to participate in our leadership development program.
• On-site and off-site events
• Charitable campaigns organized by our employee fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level