Remote Benefits Counselor

TEKsystems

2d•$23 - $23•Hybrid

About The Position

We are seeking a Benefits Counselor – COBRA to serve as the front line for participant support related to COBRA continuation coverage. In this role, you will provide clear, empathetic guidance to former employees and qualified beneficiaries, ensuring a high‑quality customer experience while meeting regulatory and quality standards. This position involves handling inbound participant inquiries, processing COBRA elections and payments, and collaborating closely with internal teams and insurance carriers. Multiple openings are available.

Requirements

1–3 years of customer service or contact center experience
Strong verbal and written communication skills
High attention to detail and comfort documenting cases accurately
Ability to multitask across multiple systems while handling participant interactions
Proficiency with Microsoft Word, Excel, and PowerPoint
High school diploma or equivalent

Nice To Haves

Benefits administration or COBRA experience
Familiarity with COBRA, HIPAA, and ERISA regulations
Experience working for a third‑party administrator or benefits outsourcing organization
Exposure to medical, dental, and vision plans
COBRA or benefits‑related certification (preferred, not required)
Bilingual (Spanish/English) is a plus

Responsibilities

Provide clear guidance on COBRA eligibility, election timelines, coverage options, premium payments, grace periods, and termination rules
Handle inbound phone calls, chats, and case tickets, with occasional outbound follow‑ups
Explain complex topics such as subsidy eligibility, reinstatements, and coordination with marketplace plans in an easy‑to-understand way
Open, update, and close participant cases with accurate and timely documentation
Process COBRA elections, premium postings, late payments, refunds, and reinstatements following established procedures
Adhere to federal COBRA regulations, HIPAA privacy/security standards, and ERISA guidelines
Meet or exceed quality assurance standards for accuracy, compliance, and documentation
Work with carriers and internal operations teams to verify coverage, enrollments, effective dates, and terminations
Partner with client service teams on employer‑specific plan details and escalated participant issues
Participate in training sessions, team huddles, and quality calibration
Contribute feedback and knowledge to improve processes and participant experience