Benefits Coordinator-Lead (MARC Radiology)

UT Health San Antonio • San Antonio, TX

7d

About The Position

Under minimal supervision, responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. Leads or mentors lower level team members.

Requirements

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Coordinates and facilitates communication between primary care physicians and managed care plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries.
• Schedules appointments, greets patients, and performs registration and check-in/out functions to include verifying insurance benefits.
• Assists with patient exams, tests, and procedures.
• Maintains various charts, records and databases of patient information.
• Prepares correspondence, billing, and reports.
• Provides authorizations, referrals and general clerical support in a patient care environment.
• Trains and provides guidance to staff; provides staff relief on a regular basis.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees