Benefits Consultant

Gallagher•Baton Rouge, LA

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Requirements

Bachelor's degree with 7+ years client service and/or claims management experience.
Must hold appropriate licensing as required and be able to travel up to 50% of the time.
Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
Previous experience in managing client relationships essential.
Must possess strong written and verbal communication skills.

Nice To Haves

Insurance knowledge.
Solid financial acumen
Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher.
Ability to develop professional relationships with internal and external stakeholders.
Demonstrates composure, stamina and resilience under pressure.
Ability to work collaboratively within a team as well as independently.
Experience managing client accounts or similar roles.
Strong communication and interpersonal skills.
A proactive approach to identifying and solving problems.
A passion for delivering exceptional service.
A natural relationship builder who thrives on helping others succeed.
Service-oriented, curious, and always looking for ways to improve.

Responsibilities

Manage a portfolio of Clients, ensuring they receive top-notch service by every team member who supports them.
Identify opportunities to cross-sell and up-sell services.
Work with Client Service Leadership to ensure smooth account management and that service cycle targets are met
Develop strategy, conduct research and coordinate client deliverables
Seek deeper understanding of ideas; asks, understands and explains the “why”
Develop strong client and carrier partner relationships
Possess emotional intelligence and C-suite confidence
Desire to and execute on the coaching and development of other team members
Hold Leader accountability of team outcomes
Possess influential communication of ideas

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program