Benefits Communication Specialist

Pitney Bowes

2d•$80,000 - $95,000

About The Position

You Are A clear, thoughtful communicator who can translate complex benefits information into simple, accessible content. You’re comfortable working across HR, Total Rewards, and vendor partners, and you bring a strong eye for accuracy, clarity, and employee experience. You thrive in environments where messaging needs to be precise, compliant, and easy for employees and retirees to understand. Reports directly to the Manager of Benefits. You have experience in change management and guiding people through transition – whether it is a new system implementation, policy process, or initiative. You Will Develop clear, concise communications for health, welfare, retirement, and wellness programs across multiple channels (email, mailers, intranet, guides, FAQs, presentations, video, collaboration platforms) and leads execution from concept through delivery Owns benefits communication strategy forretiree‑focused materials, ensuring accuracy in Medicare‑related messaging, eligibility rules, and plan updates. Owns benefits communication strategyfor annual open enrollment, including timelines, messaging, and content development. Partner with Benefits, HRIS, legal and vendors to ensure all content aligns with plan documents, regulatory requirements, including ERISA, ACA, Medicare and HIPAA, and brand standards. Draft talking points, job aids, and toolkits for HR partners, managers, and call center teams. Anticipate questions and risks and proactively address them through targeted messaging Maintain and update benefits webpages, portals, and Workday‑related content in partnership with HRIS and IT. Review vendor communications for clarity, accuracy, and tone. Support change management efforts for new programs, plan design changes, and system enhancements. Develops change management communication plans, stakeholder messaging and employee readiness materials for major initiatives. Defines and tracks success metrics such as engagement metrics, enrollment, call center volume and employee feedback and uses data to recommend improvements to communication strategy and delivery. You Bring Experience in benefits communication, change management, employee communication, HR communications, or benefits administration with strong writing skills. Ability to translate complex benefits concepts (medical, dental, vision, retirement, Medicare, retiree plans) into clear, user‑friendly language. Strong writing, editing, and content‑organization skills with high attention to detail. Experience partnering with HR, Total Rewards, and external vendors. Familiarity with Benefits Administration systems and HRIS platforms. Workday is a plus. Familiarity with Salesforce and Sharepoint.Ability to manage multiple deadlines and deliver high‑quality content in a fast‑paced environment. Bachelor’s degree in Communications, HR, Marketing, or related field preferred. Preferred: Bachelor's Degree in Business Administration, Human Relations, or related field preferred. Masters degree in related field preferred

Requirements

Experience in benefits communication, change management, employee communication, HR communications, or benefits administration with strong writing skills.
Ability to translate complex benefits concepts (medical, dental, vision, retirement, Medicare, retiree plans) into clear, user‑friendly language.
Strong writing, editing, and content‑organization skills with high attention to detail.
Experience partnering with HR, Total Rewards, and external vendors.
Familiarity with Benefits Administration systems and HRIS platforms. Workday is a plus.
Familiarity with Salesforce and Sharepoint.
Ability to manage multiple deadlines and deliver high‑quality content in a fast‑paced environment.
Bachelor’s degree in Communications, HR, Marketing, or related field preferred.
Must be legally authorized to work in the US.
Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

Nice To Haves

Bachelor's Degree in Business Administration, Human Relations, or related field preferred.
Masters degree in related field preferred
Residing in the Eastern and Central time zones

Responsibilities

Develop clear, concise communications for health, welfare, retirement, and wellness programs across multiple channels (email, mailers, intranet, guides, FAQs, presentations, video, collaboration platforms) and leads execution from concept through delivery
Owns benefits communication strategy forretiree‑focused materials, ensuring accuracy in Medicare‑related messaging, eligibility rules, and plan updates.
Owns benefits communication strategyfor annual open enrollment, including timelines, messaging, and content development.
Partner with Benefits, HRIS, legal and vendors to ensure all content aligns with plan documents, regulatory requirements, including ERISA, ACA, Medicare and HIPAA, and brand standards.
Draft talking points, job aids, and toolkits for HR partners, managers, and call center teams.
Anticipate questions and risks and proactively address them through targeted messaging
Maintain and update benefits webpages, portals, and Workday‑related content in partnership with HRIS and IT.
Review vendor communications for clarity, accuracy, and tone.
Support change management efforts for new programs, plan design changes, and system enhancements.
Develops change management communication plans, stakeholder messaging and employee readiness materials for major initiatives.
Defines and tracks success metrics such as engagement metrics, enrollment, call center volume and employee feedback and uses data to recommend improvements to communication strategy and delivery.