Benefits Call Center Representative

Hub International • San Diego, CA

413d • $34,590 - $52,000

About The Position

The Benefits Call Center Representative at HUB International plays a crucial role in providing benefits administration and customer support services. This position involves acting as a benefit advocate for clients, resolving employee benefit issues, and educating clients on utilizing their health and insurance benefit plans effectively. The representative will work in a fast-paced call center environment, handling a high volume of calls and emails while maintaining professionalism and technical accuracy.

Requirements

• 2 years of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience.
• Bachelor's degree is preferred.
• Benefits administration experience or experience working for an insurance carrier is strongly preferred.
• Strong understanding of benefit plans, provisions and customer service skills is preferred.
• Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.

Nice To Haves

• Bilingual in Spanish/English preferred.
• Strong ability to multi-task and handle a high volume of work.

Responsibilities

• Communicates with employers, employees, and insurance carriers to resolve benefit issues.
• Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.
• Works with team and supervisor to resolve complicated and escalated issues.
• Handles a high volume of emails and calls.
• Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.
• Prioritizes problems and works through priorities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) accounts
• Paid time off
• Eligible bonuses and commissions for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees