Benefits Call Center Representative

Conduent • Vale, OR

3d • Hybrid

About The Position

Do you thrive in delivering exceptional, high-touch customer experiences while
solving complex issues with precision and care? Are you detail-oriented,
professional, and motivated to make a meaningful impact? If so, Conduent invites
you to apply for the Benefits Call Center Representative role.

As a Benefits Call Center Representative, you’ll be part of a supportive,
high-performing culture that values excellence, accountability, and individual
contributions. In this role, you’ll provide elevated service to our members and
make a real impact on their benefits experience.

Requirements

• Previous customer service and/or call center experience
• Strong written and verbal communication skills
• Great problem-solving skills
• Ability to multitask
• Must be able to successfully complete a background check
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

• Handle inbound and outbound calls related to Health and Welfare benefits, including medical, dental, vision, and other benefit programs
• Manage complex cases requiring research, follow-up, and coordination across departments
• Maintain detailed and accurate case documentation in internal systems
• Ensure timely resolution of customer issues while meeting service level agreements (SLAs)
• Serve as the primary point of contact for escalated calls and unresolved customer concerns
• De-escalate sensitive situations with professionalism and empathy
• Analyze root causes of issues and implement appropriate solutions
• Partner with leadership when necessary to resolve high-impact or recurring  issues
• Act as a resource for team members regarding policies, procedures, and systems related to benefits administration
• Stay up to date on regulatory requirements, company guidelines, and client-specific processes
• Assist in training and onboarding new representatives
• Meet or exceed key performance indicators (KPIs), including call quality, resolution time, and customer satisfaction
• Identify trends in customer inquiries and provide feedback for process improvement
• Support quality assurance initiatives and continuous improvement efforts

Benefits

• Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed