Benefits Call Center Representative

Conduent • Chesapeake, VA

5h • $17 • Remote

About The Position

As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience.

Requirements

• Previous customer service and/or call center experience
• Strong written and verbal communication skills
• Great problem-solving skills
• Ability to multitask
• Must be able to successfully complete a background check and drug screening
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

• Handle inbound calls from participants regarding retirement and pension benefits in a professional and courteous manner
• Assist participants with retirement package requests, including explanations of available options and required documentation
• Answer incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
• Assist participants with retirement package requests, including explanations of available options and required documentation
• Provide information on pension eligibility, benefit calculations, and payment timelines
• Process and respond to requests for 1099 R tax forms and explain general tax-related information as appropriate
• Verify pension benefits for participants, employers, and authorized third parties
• Assist beneficiaries with death benefit inquiries and guide them through required processes and documentation
• Update participant records, including change of address and other personal information, ensuring accuracy and compliance
• Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
• Document all calls, actions taken, and resolutions accurately in the system.
• Maintain confidentiality and comply with all regulatory, privacy, and company policies
• Meet established performance metrics, including quality, adherence, and productivity standards
• Escalate complex or unresolved issues to the appropriate department when necessary

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees