Benefits Call Center Representative

Conduent • Chesapeake, VA

5d • $17 • Hybrid

About The Position

Benefits Call Center Representative Hybrid: One week of training onsite and then the position becomes remote. Pay rate: $17 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Schedule: Monday – Friday 11:30am-8pm EST Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply to the Benefits Call Center Representative role. As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members while supporting critical benefits inquiries that directly impact their lives. About the Role: Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries Provide professional written communication, including follow-up and resolution emails Process member requests efficiently while adhering to compliance, quality, and service standards Deliver a consistent, high-quality customer experience aligned with business expectations

Requirements

• Strong verbal and written communication skills
• Ability to navigate and work across multiple systems and tools simultaneously
• Attention to detail
• Problem solving and critical thinking skills
• Must be able to successfully complete a background check
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed