Benefits Calculation Support Analyst

State of Massachusetts • Boston, MA

401d

About The Position

The Retirement Benefit Administrative Support Analyst at the Massachusetts State Retirement Board (MSRB) plays a crucial role in administering a defined benefit pension plan for eligible Commonwealth employees and retirees. This position involves processing various retirement benefit transactions, providing customer service, and supporting departmental projects to ensure efficient operations and accurate benefit calculations.

Requirements

• Associate's Degree or higher.
• Minimum of 2 years of experience in accounting, finance, employee benefits, or payroll processing.
• Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and PowerPoint.
• Excellent mathematical skills.
• Analytical, focused, highly organized, and detail-oriented.
• Demonstration of high level of customer service skills and ability to manage a high volume workload.
• Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
• Self-motivated with the ability to remain focused on tasks through completion and adhere to strict processing deadlines.

Responsibilities

• Accurately execute data entry of survivor benefit requests, service purchase requests, and other related transactions, ensuring timely completion.
• Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.
• Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person.
• Follow up on recovering outstanding fund balances.
• Manage workflow through the onBASE electronic content management system.
• Ensure data is accurate and complete, coordinating with internal departments and contacting various agencies as necessary.
• Maintain working knowledge of each department and MSRB.
• Develop the ability to explain procedures related to applicable transactions to members.
• Provide support and assistance to various departments within MSRB.
• Maintain accurate records in the Board's custom software program (MARIS).
• Perform daily scanning and accurate indexing of all incoming and outgoing documentation.
• Adhere to Treasury and MSRB employment policies.
• Other duties as assigned by Manager and/or Director.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree