BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
About The Position
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/Nik5MiXqOV8] to view ‘Our DES’ video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance for Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and provide quality interaction and communication with our clients. This is an in-person, on site-position.
Requirements
- Customer service practices.
- Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Professional written and verbal communication.
- Customer friendly, empathetic and patient.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
- Evaluate and make appropriate decisions (or determinations).
- Access, maintain, review and interpret information.
- Work independently as well as interacting with others on a team.
- Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Nice To Haves
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
- You will be attending paid classroom training with on-the-job training (learning by doing).
- Provide excellent customer service in person and by phone to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
- Adhere to agency standards measured by metrics, attendance, service levels, accuracy and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Deferred compensation plan
- Wellness plans
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
