BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration • Chandler, AZ

3d • $38,721

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the
Department of Economic Security (DES) we strengthen individuals, families, and
communities for a better quality of life. DES is looking for individuals who are
committed to service, community, and teamwork. To learn more about DES please
visit des.az.gov [https://des.az.gov/]; or click on the link here
[https://www.youtube.com/watch?v=Nik5MiXqOV8] to view ‘Our DES’ video. Come Join
the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer
service career at the Arizona Department of Economic Security (DES) is the job
for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in
need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to
Needy Families. This is an ideal position for an individual who is highly
motivated, has decision-making skills, can work independently and multi-task in
a fast-paced call center environment, and can provide quality interaction and
communication with our clients.

Requirements

• Customer service practices.
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Strong written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Evaluate and make appropriate decisions (or determinations).
• Access, maintain, review and interpret information.
• Work independently as well as interacting with others on a team.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• You will be working in a call center, assisting individuals and families by phone or face to face in person.
• You will be attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service by phone OR in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families by phone or in person, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
• Adhere to agency standards in a high-volume call center OR field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees