HR Compensation and Benefits - Benefits Analyst II (Hybrid)

The Hanover Insurance Group•Worcester, MA

3d•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. The Hanover is seeking a Benefits Analyst II to play a key role in delivering a competitive, employee‑focused benefits experience. In close partnership with Human Resources leadership, this position supports the design, administration, and ongoing enhancement of our health, welfare, and retirement programs—ensuring these offerings align with business strategy and support employees throughout their careers. Success in this role requires strong attention to detail, sound judgment, and a consistent sense of urgency to deliver accurate, timely solutions in a fast‑paced environment. At The Hanover, we recognize that the way we work continues to evolve. We are committed to flexibility and empowerment through a hybrid work environment that balances meaningful collaboration with individual autonomy. This role is based in our Worcester MA office. The Hanover is proud to be a diverse and inclusive organization committed to attracting, developing, and retaining exceptional talent. We believe diverse perspectives lead to better outcomes, and we are dedicated to fostering an equitable workplace that reflects our CARE values - Collaboration, Accountability, Respect, and Empowerment - while supporting our employees and the communities we serve. The actual job title and level may be flexible dependent on candidate qualifications and experience (Benefits Analyst I). POSITION OVERVIEW: The Benefits Analyst is an individual contributor within the Benefits COE responsible for the day‑to‑day administration and continuous improvement of health & welfare, retirement, well‑being, and leave programs. The Benefits Analyst partners closely with vendors, Payroll, HRIS, Legal, and HR First Contact (HRFC) to resolve complex issues, maintain data integrity, and deliver exceptional employee experience. The role is key in the smooth delivery of Open Enrollment (setup, testing, communication, and issue resolution), audits benefit data and files across HRIS and vendor systems (e.g., Dayforce, ADP, Ceridian) and coordinates accurate payroll deductions/premiums during leaves and life events. The Benefits Analyst coordinates with carriers to resolve eligibility, billing, and coverage issues and liaises with internal and external stakeholders in compliance testing and reporting. This is a full-time, exempt role.

Requirements

Bachelor’s degree preferred (or equivalent experience).
3–5+ years in benefits administration
Proficiency with HRIS/Payroll (experience with Dayforce, Ceridian; Fidelity PSW a plus) -
Proficient with the Microsoft Office Suite including advanced Excel skills.
Strong knowledge of health, dental, vision, life/AD&D, FSA/HSA, STD/LTD, retirement plans and related regulations.
Exceptional customer service, written/verbal communication, and cross‑functional collaboration.
High attention to detail; ability to prioritize in a fast‑paced environment; strong problem‑solving and analytics.

Nice To Haves

Prior leave administration (FMLA, PFML, ADA accommodations, USERRA, Workers’ Compensation, STD/LTD) experience is a plus.

Responsibilities

Oversee administrator vendor relationships; monitor performance guarantees and file feeds.
Conduct audits and reconcile data across HRIS and vendor systems; ensure accurate payroll deductions and arrears resolution.
Serve as the primary contact for employee escalations originating from HRFC benefit and leave inquiries; provide empathetic, timely and accurate guidance.
Maintain compliance with ACA, ADA, COBRA, ERISA, FMLA, HIPAA, USERRA and state/provincial PFML requirements; partner with Legal/HR to update policies.
Support compliance testing/reporting and annual regulatory deliverables.
Performs Bi-weekly funding 401(k) loans, and HSA plans, non-qual funding
Performs the annual 401k match true-up process as well as the annual non-discrimination process for the 401(k) Plan and Dependent Care FSA
Identify trends and recommend process improvements.
Manage Open Enrollment administration: plan setup/testing, and issue resolution.
Oversees/resolves complex issues concerning leave eligibility, documentation, coordination with TPAs, and return‑to‑work.