Benefits Administration Specialist - HR Service Delivery
About The Position
Reporting to the Manager HR Service Delivery, you will deliver exceptional customer service and expert support for employee benefit programs, ensuring accuracy in Workday processes and guiding employees through self-service functionality. You will be a trusted resource for benefit inquiries and play a key role in maintaining data integrity and improving HR processes. Your Impact Administer employee benefit plans including medical, dental, disability, and wellness programs. Process weekly payroll for hourly U.S. employees with precision and timeliness. Provide high-touch customer service by phone and email, logging cases in the system. Respond to inquiries from employees, managers, and HR partners regarding benefits and Workday processes. Guide users through Workday self-service functionality and resolve benefit-related issues. Maintain data integrity through audits, corrections, and system testing. Collaborate with team members to improve and standardize HR processes. Your Experience High school diploma and 3+ years of experience in benefits or a related HR field. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills, both verbal and written, with a professional phone manner. Experience with Workday or similar HRIS systems; proficiency in MS Office. Demonstrated confidentiality in handling sensitive information and success in a fast-paced, team environment. Customer service or call center experience; Spanish language skills are a plus.
Requirements
- High school diploma and 3+ years of experience in benefits or a related HR field.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Experience with Workday or similar HRIS systems; proficiency in MS Office.
- Demonstrated confidentiality in handling sensitive information and success in a fast-paced, team environment.
Nice To Haves
- Customer service or call center experience; Spanish language skills are a plus.
Responsibilities
- Administer employee benefit plans including medical, dental, disability, and wellness programs.
- Process weekly payroll for hourly U.S. employees with precision and timeliness.
- Provide high-touch customer service by phone and email, logging cases in the system.
- Respond to inquiries from employees, managers, and HR partners regarding benefits and Workday processes.
- Guide users through Workday self-service functionality and resolve benefit-related issues.
- Maintain data integrity through audits, corrections, and system testing.
- Collaborate with team members to improve and standardize HR processes.
Benefits
- Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
- Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
- Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
- Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
