Benefits Administration Representative
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About The Position
The Benefits Administration Department is seeking a detail-oriented member-focused individual to join the Member Status Unit. The ideal candidate will assist with handling cases of varying complexity and support service-related issues. Additionally, the candidate will assist in identifying and addressing issues with TRS systems and collaborate with team members and external partners to share necessary information and explanations. Reporting to the Member Status Unit Manager, responsibilities include, but are not limited to: assisting in reviewing and processing member accounts, supporting the monitoring of associates' work quality, participating in training sessions, helping identify and resolve issues in TRS systems, contributing to the development and updating of unit procedures, providing periodic updates to management, and supporting senior representatives in their absence.
