Benefitfocus Customer Operations Specialist, Public Sector
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About The Position
The Customer Operations Specialist (COS) associate is responsible for responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters. The COS troubleshoots problems with malfunctioning software applications and recommends corrective action and documents customer information and recurring technical issues to support product quality programs and product development. A candidate for this role should be a highly accomplished professional with broad expertise, unique knowledge, and specialized skills; they should have influence on peers within the team and lead by example. Additionally, this role requires strong interpersonal skills and technical product knowledge/expertise are critical to daily customer-centric activities.
