Benefit Technology Implementation Specialist

HUB International•Melville, NY

1d•$33 - $36

About The Position

Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We currently have an opportunity for a Benefit Technology Implementation Specialist to join our Employee Benefits team. Key Objectives: FNA is seeking an experienced professional to join us as a Benefit Technology Implementation Specialist. The Implementation Specialist is called upon to assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution. The Implementation Specialist is responsible for site configuration, testing, ongoing service, and annual renewal changes during the implementation lifecycle.

Requirements

A Bachelor’s Degree or equivalent combination of education and experience.
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
Must be able to quickly sort through complex subject material.
Strong analytical skill-set and ability to effectively use data for strategy.
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness.
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
Must possess a passion for teamwork, client service and reaching business results through problem solving.

Nice To Haves

Experience with Employee Navigator or other benefit enrollment solution preferred.
Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.

Responsibilities

Configure system as needed and work within the team to meet client deliverables; including, but not limited to: Configuring system as needed based on client provided requirements.
Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans.
Develop expertise building the technology solutions.
Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
Verify technical reference information, including user guides, training manuals, and system requirements.
Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
Train clients on the use of system and provide demonstrations as needed.
Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.