Benefit Specialist Trainee (Long Term Disability)- HYBRID

Unum • Chattanooga, TN

287d • $40,000 - $75,600

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments. This position is on-site at our Chattanooga, TN home office location. As a Benefit Specialist Trainee, you are primarily responsible for learning and developing the essential skills, knowledge, and behaviors necessary to successfully resolve assigned claims, in accordance with Unum's claims philosophy, policies and procedures. This is an entry level opportunity within Unum's Benefits Organization. Individuals in this role are considered Trainees and are assigned a formal mentor for 12 months until the Trainee is capable of independent work.

Requirements

• College Degree preferred or equivalent work experience.
• Excellent customer service, decision making experience, problem-solving experience and/or college experience.
• Able to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner.
• Detail oriented; able to analyze and research a variety of complex contractual information.
• Maintain a high level of confidence to make fair and appropriate decisions even in the face of disagreement.
• Demonstrated ability to operate with a sense of urgency and make balanced claim decisions.
• Able to influence others to reach appropriate and constructive conclusions.
• PC skills are essential; ability to operate effectively in an imaged environment.
• Demonstrated ability to multitask and balance goals and priorities effectively in a highly complex and ever-changing environment.
• Self-motivated, independent with proven ability to work effectively on a team.
• Strong mathematical aptitude is essential.
• Excellent customer service skills.
• Strong communication; verbal, written, and listening, as well as strong interpersonal skills.
• Possess strong analytical and problem-solving skills.

Responsibilities

• Develop skills to manage a caseload of complex claims; ensuring appropriate sign offs are obtained.
• Gain an understanding and working knowledge of Unum products, policies/procedures and contracts.
• Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders and waivers as well as regulatory and statutory requirements for claim products administered.
• Apply contract/policy knowledge and analyze technical and complex contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and appropriate payee.
• Enhance problem solving skills by demonstrating analytical/ logical thinking.
• Take accountability of the service you provide to internal and external customers with a commitment to creating exceptional customer experiences.
• Recognize multiple service connections through team-based approach and resource partnerships, optimizing results by choosing the best strategies resulting in fair and objective claim decisions.
• Verify on-going liability and develop strategies for return-to-work opportunities as appropriate.
• Develop and strengthen claim validation and return to work techniques, where applicable.
• Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively verbally communicate determinations and recommendations.
• Effectively utilize a broad spectrum of supported resources (to include financial, medical, vocational and BRI support), materials and tools regarding contractual, disability and RTW strategies, as required.
• Acquire an operating knowledge of the applicable claims system(s).
• Coordinate and share information with other products as appropriate.
• Provide timely and excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.
• Maintain expected service and quality standards on all assigned claims.
• Protect the Company against extra-contractual liabilities by following established guidelines and regulations.
• Understanding and demonstration of We are Unum values and Leadership expectations.
• Take ownership and accountability for career and skill development by demonstrating commitment to personal growth and professional development.
• Assist in creating an environment that is nimble, creative, and decisive through a culture of curiosity.
• Be open to and accepting of change and identify continuous improvement efforts.
• Take accountability to be an effective and positive change management champion.

Benefits

• Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree