Benefit Specialist Manager

Employment Resources•Madison, WI

3d•$60,000 - $70,000•Hybrid

About The Position

As Benefit Specialist Manager, you'll provide leadership, training, and supervision to ERI staff, subcontractors, and benefits specialists across Wisconsin. You'll ensure program excellence through strategic management, team development, and direct service delivery—helping people navigate public and private benefits as they pursue employment opportunities.

Requirements

Bachelor's degree in social work, vocational rehabilitation, special education, or related field
5 years of experience developing, implementing, and analyzing similar programs
5 years providing employment or benefits counseling to individuals with disabilities
Supervisory experience
Strong knowledge of public benefits systems, disability employment services, and counseling techniques
Valid Wisconsin driver's license and auto insurance
Proficiency with Microsoft Office Suite

Nice To Haves

Analytical problem-solving with complex information
Independent work style with strong team collaboration
Excellent prioritization and deadline management
Adaptability and creative problem-solving under pressure
Clear communication across diverse audiences
Accountability and confidentiality

Responsibilities

Lead and Develop Your Team
Supervise and mentor Benefits Counseling Program staff
Conduct evaluations, provide feedback, and foster professional growth
Create a collaborative team environment focused on high performance
Manage Program Excellence
Ensure compliance with contractual requirements and organizational standards
Set strategic goals for enrollment, services, and outcomes
Analyze data for continuous program improvement
Manage subcontractor relationships and reporting requirements
Grow Program Impact
Identify opportunities to expand program offerings aligned with ERI's mission
Build strong relationships with partners, funders, and stakeholders
Participate in committees and workgroups to share expertise
Actively coordinate, and participate in marketing and outreach efforts to raise visibility of service area offerings
Provide Direct Benefits Counseling
Assist Social Security beneficiaries with employment decision-making
Verify benefits and analyze complex benefit situations
Communicate solutions clearly in written and verbal formats
Deliver Training and Technical Assistance
Lead Wisconsin Disability Benefits Network (WDBN) training projects
Design, develop, and deliver benefits counseling education
Present at local, state, and national conferences
Collaborate with government agencies, universities, and nonprofit organizations

Benefits

Competitive salary $60,000 - $70,000 (commensurate with experience)
Comprehensive health benefits package
Generous holiday and paid time off
Professional development opportunities
Flexible and creative hybrid work environment
Collaborative culture that values innovation
All necessary equipment provided
Work-life balance commitment
The opportunity to make a meaningful impact on the lives of individuals with disabilities
Work with a dedicated team passionate about our mission
Contribute to state and national policy discussions