Benefit Services Account Representative

State Teachers Retirement System of Ohio•Columbus, OH

18d•$23•Onsite

About The Position

STRS Ohio is seeking a Benefit Services Account Representative, to join the Member Benefits/Recipient Benefits Processing team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Requirements

High school diploma or equivalent required.
Demonstrated ability to analyze information and appropriately apply business rules to process requests such as, but not limited to, eligibility and benefit calculations.
Above-average mathematical aptitude required.
Above-average oral and written communication skills required.
Interpersonal skills necessary to deal effectively and courteously with internal and external contacts required.
Above-average organizational skills and a high degree of accuracy and attention to detail required to complete day-to-day and ad-hoc assignments.
Proven ability to operate Microsoft Office programs and standard office equipment required.

Nice To Haves

Associate degree in business or related field preferred however, an equivalent combination of education, training and relevant STRS Ohio experience may be considered in lieu of a degree.

Responsibilities

Analyze reemployment payment applications and member records and pay the correct reemployment benefit.
Process Required Minimum Distribution (RMD) payments for reemployed retirees according to the Internal Revenue Code.
Research and reissue returned benefit payments.
Determine continued eligibility for the outstanding and stale dated payments and replace the payments as appropriate.
Analyze forms and make appropriate bank, address, tax withholding, power of attorney (POA), guardianship and beneficiary designation changes as appropriate.
Communicate with members, recipients, beneficiaries, reemployed retirees and other entities regarding data changes; beneficiary designations; reemployed applications and other forms; outstanding check issues and POA/guardianship documents.
Evaluate re-employed retiree accounts to determine if a reemployment violation exists, investigate the potential violation and communicate resolution with the recipient