Benefit Services Account Representative

State Teachers Retirement System of Ohio • Columbus, OH

87d • $22

About The Position

STRS Ohio is seeking a Benefit Services Account Representative, to join the Member Benefits/Recipient Benefits Processing team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Requirements

• High school diploma or equivalent required.
• Associate degree in business or related field preferred; however, an equivalent combination of education, training and relevant STRS Ohio experience may be considered in lieu of a degree.
• Demonstrated ability to analyze information and appropriately apply business rules to process requests such as, but not limited to, eligibility and benefit calculations.
• Above-average mathematical aptitude required.
• Above-average oral and written communication skills required.
• Interpersonal skills necessary to deal effectively and courteously with internal and external contacts required.
• Above-average organizational skills and a high degree of accuracy and attention to detail required to complete day-to-day and ad-hoc assignments.
• Proven ability to operate Microsoft Office programs and standard office equipment required.

Responsibilities

• Analyze reemployment payment applications and member records and pay the correct reemployment benefit.
• Process Required Minimum Distribution (RMD) payments for reemployed retirees according to the Internal Revenue Code.
• Research and reissue returned benefit payments.
• Determine continued eligibility for the outstanding and stale dated payments and replace the payments as appropriate.
• Analyze forms and make appropriate bank, address, tax withholding, power of attorney (POA), guardianship and beneficiary designation changes as appropriate.
• Communicate with members, recipients, beneficiaries, reemployed retirees and other entities regarding data changes; beneficiary designations; reemployed applications and other forms; outstanding check issues and POA/guardianship documents.
• Evaluate re-employed retiree accounts to determine if a reemployment violation exists, investigate the potential violation and communicate resolution with the recipient.

Benefits

• On-site parking
• Educational assistance
• Subsidized medical insurance
• Fully paid dental and life insurance
• Vacation and sick leave
• Retirement benefits
• On-site fitness center

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED