Benefit Relationship Manager (BRM)

CVS Health • Providence, RI

380d • $54,300 - $145,860

About The Position

The Benefit Relationship Manager (BRM) at CVS Health is responsible for managing the strategic documentation and deployment of clients' prescription benefit plan designs. This role involves building relationships with key client partners, translating client needs to internal teams, and facilitating meetings to ensure client satisfaction. The BRM will operate in a fast-paced environment, focusing on innovative solutions and exceeding client satisfaction targets while contributing to CVS Health's leadership in the Pharmacy Benefit Management marketplace.

Requirements

• 5 or more years of experience in benefit plan design/coding/testing/account management, or related field.
• Willingness and Ability to Travel up to 10% for client support if needed.

Nice To Haves

• Expert level experience in RX Claim.
• Experience with Benefit Builder and FMS.
• PBM industry experience.
• Proven benefits coding operations experience.

Responsibilities

• Build relationships with key client partners through a consultative approach to understand client benefit plan design needs.
• Translate client needs and requirements to internal CVS Health teams such as Benefits Coding and Quality Analysis.
• Facilitate internal and external meetings and presentations to provide status updates and make decisions relative to client benefit setup.
• Exceed client satisfaction score targets and work towards reduced service warranty payments to clients.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED