Benefit Programs Supervisor

Virginia Department of Social Services • Winchester, VA

9h

About The Position

Winchester Department of Social Services is seeking a Benefit Programs Supervisor to lead a strong team of Benefit Programs Specialists. This is a fast-paced role suited for a leader who has considerable experience in administering eligibility operations (SNAP, Medicaid, and other programs), training and developing staff, and improving internal systems and processes.

Requirements

• Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Direct experience preferred as a Benefit Programs Supervisor, Benefits Programs Manager or Trainer, or senior level experience as a Benefit Programs Specialist.
• Valid driver's license

Responsibilities

• Provide Steady Leadership: Oversee and support a strong team of Benefit Programs Specialists by managing daily workflow, assigning caseloads, and ensuring staff have the guidance and training needed to make accurate and timely eligibility decisions.
• Ensure Case Quality: Monitor case reviews to ensure eligibility determinations, benefit calculations, and documentation meet federal and state requirements. Communicate policy and regulatory changes clearly and ensure staff apply them correctly in day-to-day casework.
• Community and Interagency Collaboration: Represent the department with community partners and other agencies to explain eligibility programs, strengthen referral pathways, and coordinate services. Work with internal units to ensure clients receive consistent and accurate support across programs.
• Invest In Staff Development: Provide coaching, feedback, and training to build staff competency in eligibility policy, interviewing, documentation, and customer service. Conduct performance evaluations and support staff growth.
• Operational Management and Compliance: Develop and implement procedures that support efficient case processing and regulatory compliance. Maintain required records, prepare reports, and address operational needs.
• Lead Continuous Program Improvement: Guide projects that streamline eligibility processes, strengthen community coordination, and enhance overall program performance in alignment with agency goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees