Benefit Programs Specialist Senior

City of Norfolk, Virginia • Norfolk, VA

404d • $50,624 - $58,218

About The Position

The Benefit Programs Specialist Senior position at the City of Norfolk involves leading and mentoring a team of Benefit Programs Specialists in determining eligibility for various public assistance programs. This role is crucial in ensuring that citizens receive the necessary support and resources, while also providing guidance on complex eligibility determinations and policy clarifications.

Requirements

• Education or training beyond high school graduation or equivalency is required.
• Four years of experience in eligibility determination for government assistance programs.

Nice To Haves

• Valid Driver's License may be required depending on assignment.

Responsibilities

• Determine initial and ongoing eligibility for benefits and public assistance programs such as SNAP, Medicaid, TANF, Energy Assistance, Senior Real Estate Tax Relief, and Childcare.
• Process cases by verifying customer statements, completing evaluations, and maintaining records.
• Keep current with regulations and learn new ones as they arise.
• Establish and maintain effective working relationships with others, exercising sound judgment and discretion in problem-solving.

Benefits

• Paid holidays, vacation and sick leave
• Employer paid pension plan
• Basic life insurance
• Voluntary participation in medical and dental plans
• Section 457 deferred compensation
• Long-term disability
• Optional life insurance for self, spouse, and children
• Medical and dependent care reimbursement plans
• Access to membership in credit union
• Employer provided parking
• Tuition Assistance Program for continued education
• One-time $5,000 signing bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED