Benefit Programs Specialist III
About The Position
This is an essential position specific to compliance of all financial assistance programs including, but not limited to, SNAP, TANF, Medicaid, and Title IV Part E of the Social Security Act. Employee may be responsible for processing applications and/or maintaining a case load for financial assistance programs, IV-E, and Adoption Assistance. Conducts interviews, evaluates information for all financial assistance programs requiring advanced program knowledge in accordance with federal and state policies; enters financial and non-financial data into VDSS automated systems; submits reports; reviews cases for accuracy; teaches classes; carries case load involving complex matters; monitors VDSS homepage for updates; assists supervisor with complex system matters from BP Unit; conducts quality control case reviews; provides emergency shelter duty in times of emergencies and natural disasters. Serves as lead worker and supports supervisor by ensuring staff coverage as required.
Requirements
- Working Knowledge of office systems, basic math, and Microsoft programs and operations
- Ability to comprehend and apply public assistance programs, policies, and regulations including, but not limited to, SNAP, TANF, and Medicaid
- Knowledge of Title IV-E program, budget, and financial principals, practices, and payment processes
- Ability to schedule and manage own workload
- Ability to read and understand complex written materials and oral instruction
- Ability to analyze and evaluate complex administrative situations, research information, and to formulate and exercise appropriate judgement in establishing priorities
- Skill in use of computer and computer software
- Ability to interview customers to collect and analyze statistical data for financial accountability sufficient to recognize gaps and conflicting information to ensure completeness and accuracy of data to make complex eligibility decisions and detect fraud
- Ability to oversee the work of others
- Employee must have a positive attitude and helpful demeanor, and exhibit a professional working relationship with staff, clients, and the community
Nice To Haves
- Considerable experience in benefit programs including SNAP, TANF, and Medicaid, including Title IV-E, financial calculations, customer services, and skill in the use of computer and computer software preferred
- Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- High school diploma preferred
Responsibilities
- Processing applications for financial assistance programs
- Maintaining a case load for financial assistance programs, IV-E, and Adoption Assistance
- Conducting interviews
- Evaluating information for all financial assistance programs
- Entering financial and non-financial data into VDSS automated systems
- Submitting reports
- Reviewing cases for accuracy
- Teaching classes
- Carrying case load involving complex matters
- Monitoring VDSS homepage for updates
- Assisting supervisor with complex system matters from BP Unit
- Conducting quality control case reviews
- Providing emergency shelter duty in times of emergencies and natural disasters
- Serving as lead worker and supports supervisor by ensuring staff coverage as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
