Benefit Programs Specialist II

New LHRC External Career Site • Rustburg, VA

102d

About The Position

This is a sensitive and essential position. Conducts interviews, evaluates qualifications for financial assistance programs based on information from customers, and makes eligibility determinations in accordance with federal and/or state policies and guidelines for participation in SNAP/Medicaid/TANF and other financial programs. Information is entered into VDSS or county systems (VaMMIS/VaCMS/Thomas Brothers). Submit local reports as needed and necessary. Explains responsibilities, rights, and program availability to customers. Reviews VDSS broadcasts. Refers suspected fraud cases to Fraud Investigator. Provides emergency shelter duty in times of emergencies and/or natural disaster.

Requirements

• Working knowledge of practices of public service organizations.
• Understanding of economic and basic human behavior.
• Knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits.
• Familiarity with eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines.
• Mathematics skills to calculate percentages, formulas, and averages.
• Interviewing techniques for data collection and investigation.
• Skill in operating a personal computer and associated office and agency software.
• Ability to comprehend and apply policies and regulations for public assistance programs.
• Ability to manage own workload to meet deadlines.
• Effective communication skills, both orally and in writing.

Nice To Haves

• Good sound judgement and professional ethics.
• Problem-solving skills and emotional stability.
• Ability to manage multiple tasks and priorities.
• Positive attitude and helpful demeanor.
• Exhibit a professional working relationship with staff, clients, and the community.

Responsibilities

• Conduct interviews and evaluate qualifications for financial assistance programs.
• Make eligibility determinations in accordance with federal and/or state policies.
• Enter information into VDSS or county systems (VaMMIS/VaCMS/Thomas Brothers).
• Submit local reports as needed.
• Explain responsibilities, rights, and program availability to customers.
• Review VDSS broadcasts.
• Refer suspected fraud cases to Fraud Investigator.
• Provide emergency shelter duty in times of emergencies and/or natural disaster.

What This Job Offers

• Education Level: High school or GED