Benefit Programs Specialist I

Virginia Department of Social Services • Suffolk, VA

1d

About The Position

Under general supervision, performs case management duties to determine eligibility of applicants for assistance through multiple benefit programs administered by the City Social Services Department. Work involves interviewing applicants and explaining multiple benefit programs, assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance. Verifies information received from applicants is correct and complete. Detects and reports cases of fraud. Maintains a variety of forms and records. Participates as a team member to improve customer service, operations, and resolution of problems.

Requirements

• Experience involving social service program work including interviewing and counseling; assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance
• Demonstrated ability to communicate effectively both orally and in writing.
• Verifies information received from applicants is correct and complete.
• Detects and reports cases of fraud.
• Maintains a variety of forms and records. Participates as a team member to improve customer service, operations, and resolution of problems.
• High School Diploma or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Nice To Haves

• Prefer Bachelor’s degree in the Human Service field.
• Prefer strong customer-related interviewing skills.
• Prefer experience in a local Virginia DSS agency with, SNAP, TANF, and/or Medicaid, Benefits Program eligibility determination work within the last 2 years.
• Prefer experience processing cases in a local Virginia DSS agency with VACMS/DMIS within the last 2 years.

Responsibilities

• Interviewing applicants and explaining multiple benefit programs
• Assisting applicants in completing forms
• Determining and advising applicants of eligibility for assistance
• Providing or facilitating access to human services assistance
• Verifying information received from applicants is correct and complete
• Detecting and reporting cases of fraud
• Maintaining a variety of forms and records
• Participating as a team member to improve customer service, operations, and resolution of problems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees