Benefit Programs Specialist I/II (King and Queen)

State of Virginia-posted 2 months ago
Full-time • Entry Level
Remote • King & Queen, VA
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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King and Queen County is seeking a compassionate Benefit Programs Specialist I/II seeking to make a difference in the lives of individuals and families. Are you looking for a flexible work environment in a rural county where you can do meaningful work helping people everyday? Do you thrive in a team-based approach to human services? Do you want to work with a community of dedicated professionals? If you do, we are looking for you. This is an opportunity to work in a county that appreciates their employees and values excellent service to their residents. Our ideal candidate will work independently and collaboratively with a team and demonstrate a passion for working with the community. This position offers the option of telework.

  • Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility.
  • Explains nature of temporary assistance benefit programs and determines reasons and need for assistance.
  • Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability.
  • Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy.
  • Computes assistance plans.
  • Determines the need for and amount of allowances for special circumstance items.
  • Evaluates such social factors as education, work experience, and levels of social functioning.
  • Evaluates employability of clients and explores potential sources of income.
  • Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines.
  • Identifies possible fraud and makes appropriate referrals.
  • Explains programs and rights/responsibilities of applicants and recipients.
  • Explores other possible sources of income.
  • Identifies clearly discernible social problems and makes referrals to Social Workers.
  • High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Some knowledge of basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
  • Skill in operating a personal computer and the associated office and agency software.
  • Demonstrated ability to communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
  • Degree or coursework in Human Services.
  • Experience in a Local Department of Social Services.
  • Experience in processing public assistance.
  • Flexible work environment.
  • Option of telework.
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