Benefit & Eligibility Worker (Public Benefit Specialist)
About The Position
The Public Benefits Specialist position is within the Oregon Eligibility Partnership (OEP) program of the Oregon Department of Human Services. OEP is responsible for determining eligibility for Oregon residents applying for medical, food, cash, and childcare benefits through the ONE eligibility system. This role is based in the Klamath office and involves assisting Oregonians in-person. The specialist will provide person-centered services with a trauma-informed approach, focusing on equity, and ensuring timely, accurate, and necessary eligibility determinations. The position emphasizes building trust and making a positive impact on people's lives while fostering a diverse, equitable, inclusive, and respectful environment.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents
- Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences
- Experience using time management, organization, and prioritization skills to meet deadlines
- Experience providing customer service that is person centered and trauma informed
- Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms
- Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect
- Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism
- Required valid driver’s license or other acceptable method of transportation
Responsibilities
- Perform eligibility determinations, redeterminations, and periodic reviews
- Conduct interviews with applicants applying for benefits
- Communicate eligibility decisions to applicants
- Provide person-centered services with a trauma-informed approach to identify needs
- Be responsible for accurate and timely eligibility determinations across the state
- Create a work environment where everyone feels welcomed, appreciated and valued
- Participate in professional development opportunities and ongoing education of cultural awareness
Benefits
- ODHS Employee Resource Group communities that promote shared learning
- Cost of Living Adjustments
- Annual salary increases (until you reach the top of the listed salary range)
- Amazing benefits package
- Possible eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
