Benefit EDI Analyst

Equitable

4d•$57,000 - $70,000•Remote

About The Position

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859. Equitable is seeking a skilled Benefit EDI Analyst to manage and optimize the electronic data interchange (EDI) processes for our benefits systems. In this role, you’ll be responsible for implementing, monitoring, and troubleshooting EDI transactions to ensure accuracy and efficiency. You’ll serve as a key liaison between internal teams and external partners, driving clear communication and resolving issues quickly. Your focus on root cause analysis and data integrity will help deliver exceptional client satisfaction and maintain the overall health of our data files. If you’re a detail-oriented professional who thrives on tackling complex technical challenges while building exceptional client relationships, this role is for you. Your ability to think critically, adapt to shifting priorities, and collaborate seamlessly with cross-functional teams will make you an invaluable contributor to our continued success.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, related field or equivalent work experience
2+ years of hands-on experience in electronic data interchange (EDI)
Proven customer service experience with familiarity in the following products: Life/AD&D, Dental, Vision, Short and Long-Term Disability

Nice To Haves

Ability to manage multiple implementations simultaneously while maintaining composure and attention to detail
Outstanding verbal and written communication skills
Experience with Employee Navigator or Ease a big plus
Familiarity with SQL coding for troubleshooting
Proven ability to communicate and collaborate effectively with diverse teams and stakeholders
Strong problem-solving skills to address complex issues and develop innovative solutions
Demonstrated ability to make informed decisions in high-pressure situations, considering multiple perspectives
Ability to thrive in a fast-paced, evolving work environment while managing changing priorities and deadlines effectively

Responsibilities

Deliver EDI requests on time and with precision, meeting SLA standards for accuracy and timeliness.
Build strong client relationships by communicating best practices, promoting data integrity, and balancing business needs effectively.
Continuously evaluate and improve processes, identifying opportunities to streamline workflows, and enhance customer satisfaction.
Resolve discrepancies promptly, providing clear, accurate responses aligned with company policies and values.
Collaborate across departments to develop solutions for recurring issues, engaging IT resources when necessary.
Demonstrate expertise in file mapping and share technical knowledge to support team development.
Apply strong analytical skills to identify root causes and implement effective resolutions.
Conduct thorough testing of technology changes using UAT and enhanced tools to ensure successful implementation.
Proactively monitor data and anticipate downstream impacts, mitigating risks before they occur.
Partner with external vendors to streamline processes and meet testing timelines efficiently.