Benefit Analyst

Ccmsi•Metairie, LA

1d•$19 - $24•Onsite

About The Position

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Benefit Analyst is responsible for processing medical, dental, and prescription drug card claims for assigned accounts in accordance with client contracts. This role involves interpreting plan documents, resolving claim issues, and serving as a resource for less experienced team members. The Benefit Analyst ensures accurate and timely claim handling while maintaining strong client relationships and supporting team performance.

Requirements

High school diploma or equivalent
3+ years of claims experience OR experience in medical billing, insurance processing, or healthcare administration
Knowledge of medical terminology
Proficiency in Microsoft Office programs
Strong communication skills (oral and written)
Ability to prioritize, organize, and work independently in a fast-paced environment
Detail-oriented with strong analytical and problem-solving skills
Reliable attendance and responsiveness to client needs

Nice To Haves

Medical coding experience
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
Customer-focused mindset with the ability to build positive relationships
Adaptability to changing priorities and willingness to learn new systems
Strong sense of ownership and accountability for outcomes
Ability to work collaboratively in a team environment while also thriving independently

Responsibilities

Review and process medical, dental, and prescription claims accurately and on time using our claims system.
Interpret plan documents to answer coverage questions and resolve claim issues.
Communicate with clients and healthcare providers to clarify benefits, resolve problems, and ensure smooth claim handling.
Provide clear and timely updates to clients about claim status and coverage details.
Act as a resource for team members by answering questions and assisting with training for new staff.
Audit claims for accuracy and collaborate with internal teams or external auditors when needed.
Identify and correct overpayments or errors by coordinating with clients and providers.
Maintain compliance with client contracts and company standards throughout the claims process.

Benefits

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth : Internal training and advancement opportunities
Culture : A supportive, team-based work environment

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