Benefit Administrator

Volunteers of America - Mid-States • Louisville, KY

74d

About The Position

The Benefits Administrator leads the planning, administration, oversight, and strategic development of the organization's employee benefits portfolio. This role ensures compliance with all federal, state, and local regulations; delivers high-quality customer service to employees; partners with leadership to recommend benefit strategies; and manages vendor relationships to control costs and enhance offerings. The position requires strong technical, analytical, and project management skills.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field (or equivalent experience).
• Professional certifications preferred: SHRM-CP / SHRM-SCP, CEBS (Certified Employee Benefit Specialist), or similar.
• Minimum of 5 years of progressive experience in benefits administration, ideally including work with multiple lines of benefits (medical, ancillary, retirement).
• Prior experience in a nonprofit or mission-driven organization is strongly preferred.
• Meticulous attention to detail, strong organizational and time management skills, ability to manage competing priorities.
• Ability to maintain confidentiality, act with integrity, and work independently.
• Comfort with change and continuous improvement - proactive in recommending enhancements.

Responsibilities

• Partner with HR leadership and leadership team to design, review, and optimize benefits strategies aligned with organizational goals and budget.
• Research, benchmark, and analyze competitive benefits programs and vendor offerings.
• Serve as the primary liaison with benefits carriers, TPAs, brokers, consultants, and third-party administrators.
• Review plan documents, and monitor vendor performance.
• Ensure accurate flow of data between internal systems (HRIS/payroll) and vendor systems, including enrollment files, eligibility updates, terminations, etc.
• Oversee day-to-day administration of all benefit programs (medical, dental, vision, life, disability, FSA/HSA, voluntary benefits, wellness, 403b, etc.)
• Process enrollments, changes, terminations, life event changes, beneficiaries, claims, appeals, and communications.
• Maintain benefits databases, employee records, and documentation (e.g., Summary Plan Descriptions, SPD updates).
• Prepare plan audits, actuarial data, cost projections, utilization reports, and renewal analyses.
• Ensure ongoing compliance with applicable laws (ACA, ERISA, FMLA, ADA, HIPAA, Section 125, ERISA, DOL, IRS, state and local regulations).
• Stay current on changes to laws and regulations; recommend and implement process or plan changes accordingly.
• Audit vendor invoices, reconcile discrepancies, and approve payments.
• Lead benefits communication efforts: open enrollment materials, benefit guides, webinars, new-hire orientations, benefit fairs, FAQs.
• Provide training and counsel to HR staff, managers, and employees on benefit matters.
• Act as a subject matter resource for employee benefit questions, resolve escalated issues, and ensure high customer satisfaction.
• Develop and manage the benefits budget and forecasting models.
• Monitor claims experience, trend data, cost drivers, and financials; propose cost containment strategies (e.g., plan design changes, wellness programs, self-funding options).
• Analyze and recommend stop-loss coverages, reserve strategies, and financial risk mitigation.

Benefits

• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees