Benefit Administration Analyst
About The Position
Benefit Administration (BA) is a core function of TMRS responsible, for ensuring the accurate and timely administration of member retirement benefits. BA Analysts perform detailed work processing and reviewing retirement applications, calculating benefit amounts, and updating account records, all while maintaining accuracy and compliance. The role requires exceptional attention to detail, analytical thinking, and the ability to clearly communicate with members and city representatives. Successful analysts will have opportunities to cross-train and learn more technical benefit processes over time.
Requirements
- High School Diploma or equivalent
- Ability to communicate information and processes in a way that is easily understood,
- Skill in reviewing documentation and properly applying statute, rules, policies and procedures
- Attention to detail and the ability to accurately complete work in a high-volume environment,
- Ability to navigate various information technologies,
- Effectively identify solutions using problem solving skills.
Nice To Haves
- Associate’s or Bachelor’s degree
Responsibilities
- Review, research, and process member requests, providing detailed information regarding retirement eligibility, benefit options, and account activity.
- Interpret and explain TMRS statute, rules, and policies clearly to members and city representatives.
- Provide exceptional customer service through phone, written correspondence, and in-person interactions with both internal and external stakeholders.
- Respond to complex or escalated inquiries from members, retirees, beneficiaries, and participating cities.
Benefits
- Participation in TMRS pension plan, with a 2:1 organization match.
- Optional participation in a 457B Deferred Compensation Plan
- Medical, dental, and vision insurance at no cost to employees
- Hybrid work schedule; 12 paid holidays; generous leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
