Beneficiary Support Center (BSC) Team Leader
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About The Position
At International SOS we work to protect global workforces from health and security threats. We make a meaningful impact every day by safeguarding people and saving lives worldwide, 24/7. Join Our Mission-Driven Team! Are you a dynamic leader passionate about delivering exceptional customer service? Do you thrive in a fast-paced, call center environment where you can make a real impact? International SOS Government Services is looking for a Beneficiary Support Center (BSC) Team Leader to guide and develop our frontline staff, ensuring a seamless experience for TRICARE Overseas Program (TOP) beneficiaries and providers worldwide. As the BSC Team Leader, you will oversee the daily operations of a team handling inbound calls and case management, ensuring service excellence and compliance with performance standards. You’ll play a crucial role in coaching, mentoring, and supporting your team to drive a customer-centric culture.
