Bench Technician I

Coeur d'Alene Casino Resort HotelWorley, ID
8d$17 - $17Onsite

About The Position

Under direct supervision of the Bench Tech Supervisor, trouble-shoots, repairs and maintains video gaming machines as well as components, peripherals and the player tracking system used in the machines. Installs, removes or moves machines on casino floor using a hand truck as needed.

Requirements

  • High school diploma or equivalent required.
  • Must be able to obtain a Coeur d’Alene tribal gaming license.
  • Previous customer service experience required.
  • Must be 18 years of age or older.
  • Knowledge of video gaming machines including mechanical functions, configurations, and play aspects of gaming machines preferred.
  • Must be able to read schematics and perform software control of peripherals.
  • Knowledge of basic manual hand tools, testing equipment, and repair methods required.
  • Must be able to properly and effectively use a two-way radio.
  • Knowledge of electronic systems and electro-mechanical systems required.
  • Must have excellent customer service skills.
  • Strong verbal and written communication skills are required.
  • Must be able to follow directions precisely.
  • Must have knowledge of the general Windows environment, including Microsoft Word and Excel.
  • Strong skills utilizing troubleshooting methods and techniques is required.
  • Must work well in a team environment.
  • Excellent organizational skills required.

Nice To Haves

  • Six months previous experience working in a casino environment preferred.
  • Previous experience using a voltmeter and troubleshooting wires as related to video gaming machines preferred.

Responsibilities

  • Maintains the electronic components, systems, and peripherals of gaming machines.
  • Under supervision repairs and modifies components, electric systems and peripherals of the gaming machines.
  • Under supervision, configures video gaming machines to meet manufacturers and regulatory agency specifications.
  • Removes, moves, installs and/or upgrades slot machines
  • Complies with internal controls, policies and procedures as they pertain to this position.
  • Assists customers with questions or game instructions as requested.
  • Monitors and tracks the video gaming machine malfunctions, the cause and the parts involved.
  • Maintains a good communication with co-workers and maintains a positive and professional work environment.
  • Contributes to a team effort and accomplishes related results as required.
  • Takes direction from level II and level III Bench Technicians.
  • Performs other duties as required.
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