Bench Technician I

Coeur d'Alene Casino Resort Hotel•Worley, ID

8d•$17 - $17•Onsite

About The Position

Under direct supervision of the Bench Tech Supervisor, trouble-shoots, repairs and maintains video gaming machines as well as components, peripherals and the player tracking system used in the machines. Installs, removes or moves machines on casino floor using a hand truck as needed.

Requirements

High school diploma or equivalent required.
Must be able to obtain a Coeur d’Alene tribal gaming license.
Previous customer service experience required.
Must be 18 years of age or older.
Knowledge of video gaming machines including mechanical functions, configurations, and play aspects of gaming machines preferred.
Must be able to read schematics and perform software control of peripherals.
Knowledge of basic manual hand tools, testing equipment, and repair methods required.
Must be able to properly and effectively use a two-way radio.
Knowledge of electronic systems and electro-mechanical systems required.
Must have excellent customer service skills.
Strong verbal and written communication skills are required.
Must be able to follow directions precisely.
Must have knowledge of the general Windows environment, including Microsoft Word and Excel.
Strong skills utilizing troubleshooting methods and techniques is required.
Must work well in a team environment.
Excellent organizational skills required.

Nice To Haves

Six months previous experience working in a casino environment preferred.
Previous experience using a voltmeter and troubleshooting wires as related to video gaming machines preferred.

Responsibilities

Maintains the electronic components, systems, and peripherals of gaming machines.
Under supervision repairs and modifies components, electric systems and peripherals of the gaming machines.
Under supervision, configures video gaming machines to meet manufacturers and regulatory agency specifications.
Removes, moves, installs and/or upgrades slot machines
Complies with internal controls, policies and procedures as they pertain to this position.
Assists customers with questions or game instructions as requested.
Monitors and tracks the video gaming machine malfunctions, the cause and the parts involved.
Maintains a good communication with co-workers and maintains a positive and professional work environment.
Contributes to a team effort and accomplishes related results as required.
Takes direction from level II and level III Bench Technicians.
Performs other duties as required.