Bench Store Team Leader - Southeastern MA

THE PAPER STORE • Plymouth, MA

90d

About The Position

The Bench Store Team Leader serves as a pipeline for Store Team Leader opportunities within the District, ready to assume leadership of a store when available. In this role, you’ll ultimately be responsible for learning all aspects of running a TPS store while supporting daily operations, provide world-class service through the G.U.E.S.T. approach while ensuring the TPS mission and values are consistently met. Working alongside a Store Team Leader, you’ll gain the skills and experience needed to successfully lead your own store.

Requirements

• Previous specialty retail management experience preferred.
• College degree, preferred.
• Ability to adapt to and support change, learning TPS-specific processes and operational standards.
• Ability to foster a team environment through positive leadership while assisting the Store Team Leader.
• Demonstrates resourcefulness and initiative to problem-solve, learn strategic operations, and act as a supportive team builder.
• Ability to multi-task while maintaining focus on customer service and operational learning.
• Proficient in Microsoft Office and POS systems, or ability to learn TPS systems.
• Ability to work independently while following Store Team Leader guidance and paying attention to detail.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to lift and mobilize medium to large items up to 50 lbs., following safety protocols.
• Ability to work a flexible schedule, including nights, weekends, and holidays, to meet the needs of the business.
• Professional presentation in attire, demeanor, and adherence to company dress code.

Responsibilities

• Learn to act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Support Store Team Leader in being a TPS Brand Ambassador and building customer loyalty by modeling friendliness, attentiveness, and respect.
• Partner with the Store Team Leader to inspire and motivate the team daily, delivering positive feedback and recognizing performance.
• Contribute to creating a positive work environment by modeling ethical behavior, open communication, and confidentiality.
• Learn and assist with performing ear piercings in select locations, following training and health/safety guidelines.
• Develop decision-making skills to act in the best interest of TPS customers, the store team, and the business.
• Demonstrate commitment to training and development by completing all required training programs and applying learnings on the job.
• Support the execution of strategies to drive sales and customer loyalty, including Hallmark Crown Rewards, TPS Customer Capture, and store events.
• Build readiness to cross-train and coach Associates, Key Holders, and Department Managers in all areas of the store.
• Practice coaching skills by training associates in merchandising, operations, compliance, and G.U.E.S.T. service behaviors.
• Learn to use performance management tools to support team development (evaluations, feedback, and recognition).
• Build positive working relationships with District Manager, peers, merchandisers, and corporate partners.
• Shadow the Store Team Leader in resolving conflicts and facilitating complex conversations with honesty and respect.
• Partner in managing supplies and payroll budgets, developing skills in cost management.
• Perform daily management functions under the guidance of the Store Team Leader (opening/closing, POS management, sales floor supervision, scheduling).
• Complete other assigned tasks and development goals provided by the District Manager.
• Support hiring and retention efforts by learning effective recruiting, interviewing, and onboarding practices.
• Ensure compliance with all company policies, procedures, and expectations.

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees