Bench Store Leader

Range USA•North Richland Hills, TX

About The Position

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. POSITION DESCRIPTION: Position Title: Bench Store Leader Reports To: District Leader Classification: Full-Time/Exempt/Salaried POSITION OVERVIEW: The Bench Store Leader contributes to Range USA’s success by leading a team of engaged store associates to create and maintain the Range USA experience for customers. The Bench Store Leader is responsible for directing and supervising the workplace, ensuring the safety of the staff, ensuring customer satisfaction and safety, managing the store’s financial performance, ensuring compliance with all ATF requirements, and sustaining brand equity.

Requirements

Possess the following core values: Curious Passionate Do It Right Service
Minimum of 3 or more years of retail sales management experience.
Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends and holidays.
Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems and POS systems.
Strong communication skills (verbal & written) including strong relationship building skills.
Communicates with customers to ensure that they are satisfied and that their needs are being met.
Participate in performance management by creating, documenting, and reporting on performance and incentive goals.
Balances business needs with customer needs and builds relationships with customers. Makes customers and their needs a primary focus of one’s actions.
Demonstrates a high level of competency and knowledge in area of assigned work; sets clear goals and expectations; readily shares knowledge with others.

Nice To Haves

Bachelor’s degree in business management or related field preferred.

Responsibilities

Achieve high levels of personal and store sales performance and results through ensuring excellent customer service practices and demonstrating a high degree of professionalism with customers and associates.
Assist in the onboarding process for all incoming new hires.
Identify and develop internal talent to take on store leadership opportunities.
Monitor compliance with Range USA policies, such as safekeeping of funds and property, personnel practices, record-keeping procedures and overall maintenance of the physical store.
Conduct weekly meetings with and oversee performance of Operations and Assistant Leaders.
Partner with ASL to do final interviews with incoming candidates.
In some Low Volume stores, the Store Leader is responsible for some ASL duties
Provide leadership to associates in execution of daily tasks and sales goals.
Spot check Assistant Store Lead schedule creation.
Ensure all proper firearm safety rules are followed.
Train, develop, and teach employees to perform our sales process on a consistent basis while on the retail sales floor.
Provide feedback through ongoing training, coaching, counseling, assessments, and setting challenging goals to improve associate performance through effective use of development plans.
Review operational reports and records to ensure adherence to Range USA’s policies and procedures, monitor store profitability, and manage payroll matrix.
Monitor and review inventory levels and documentation to ensure accuracy of store inventory.
Ensure that proper channels of communication exist between the store, supervisors, and Support Center partners.
Identify and assist in resolving issues that affect the store’s service, efficiency, and productivity.
Ensure ATF compliance and all internal policies regarding the selling and handling of firearms are strictly adhered to always.
Ensure OSHA & EPA compliance is followed and adhered to in relation to state and local mandates including compliance with lead safety and any other applicable compliance requirements.
Assist with all staff responsibilities as daily business needs require.