Bench Assistant Customer Service Manager - Front End

Price Chopper • Pittsfield, MA

86d • $15 - $25

About The Position

Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

Requirements

• Must be honest, reliable, and possess integrity and professionalism.
• Strong communication skills.
• Basic literacy.
• Basic computer skills.
• At least 6-12 months of related experience.

Responsibilities

• Ensure the highest level of customer service and courtesy is provided at all times.
• Consistently work within company 5S efficiency standards.
• Ensure each associate asks each customer for an AdvantEdge Card.
• Ensure each associate smiles and acknowledges customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control them.
• Train and supervise all cashiers, bottle associates, and service clerks.
• Schedule associates and perform other administrative duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Ensure an adequate level of supplies necessary to operate the Front End area of the store and maintain expense control.
• Responsible for cash control of all media collected at registers according to company policies and procedures.
• Maintain detailed and accurate cashier log books for audit information.
• Assist the Customer Service Manager in maintaining all Front End expenses.
• Ensure all customer orders are rung accurately, efficiently, and in accordance with corporate policies.
• Record all pricing errors on a timely basis.
• Keep the Front End operation neat, safe, clean, and in accordance with company and state sanitation regulations.
• Maintain a neat, clean, and organized workstation according to 5S standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed