Belonging and Well-Being Champion
About The Position
The Belonging and Well-Being Champion is responsible for fostering a culture of belonging, health, and connection across YMCA membership and wellness experiences. This role combines the personal engagement and health support of a Healthy Lifestyles Counselor with the sales and service expertise of a Membership Sales and Service Representative. The Belonging and Well-Being Champion serves as a frontline ambassador for the YMCA — welcoming all, connecting members to programs and people, helping them pursue their wellness goals, and driving membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, this position advances the Y’s mission to strengthen the foundations of community through healthy living and inclusion.
Requirements
- Strong interpersonal and communication skills
- Ability to inspire others, handle multiple priorities, and work collaboratively across departments
- Proficiency in Microsoft Office and member management systems
- 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
- Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.
- You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
- Must be able to stand for extended periods and lift up to 20 pounds.
- Must demonstrate auditory and visual ability to observe and respond to situations in the fitness and membership areas.
Nice To Haves
- High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
Responsibilities
- Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
- Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
- Facilitate small-group connections to enhance member belonging and long-term engagement.
- Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
- Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
